Vermilion Valley Bank
 
Welcome to
  Vermilion Valley Bank
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Please click the button below to see a demo of Vermilion Valley Banks
Internet Banking system.

If you are already signed up for Internet Banking please Login at the
top of the page.

If you would like to enroll in internet banking please
click the button below for for an enrollment form.

Frequently Asked Questions
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What are the requirements to sign up for Online Banking?
 
 
Can I preview Online Banking before I enroll?
 
 
What customer service options are available with Online Banking?
 
 
How do I get my User ID and Password?
 
 
Can I change my User ID?
 
 
Can I change my Password?
 
 
What happens if I forget my password or get an "ERROR: Log in Failed"
message?
 
   
 
What happens if I don’t exit the system?
 
 
How late in the evening can I make transfers?
 
 
What happens if I have scheduled a payment that falls on a weekend or a holiday?
 
 
Can I make a loan payment?
 
 
How long will I be able to see transactions and statements?
 
 
Can I download my transactions into a finance software product?
 
 
Does Online Banking have online help?
 
 
Can I nickname my accounts?
 
 
Can I update information about myself online?
 
 
Can I use Online Banking to send E-mail reminders?
 
 
Can I monitor my accounts based on the balances at the end of each day?
 
 
What is the fee for Vermilion Valley Bank BillPay?
 
     
Q:
  What are the requirements to sign up for Online Banking?  
     
A:
  As part of Vermilion Valley Banks ongoing effort to provide the highest level of data security to users of our Online Banking product, we require that all browsers accessing our secure Online Banking site to support 128-bit encryption. Recommended browsers include: Internet Explorer 5.0 or 6.0, Netscape Navigator 4.75, and AOL 6, 7 or 8, but other browsers that support 128- bit encryption may also work. To determine if your browser supports 128-bit encryption, click on "Help" in the toolbar of your Internet browser and click "About." A pop-up box or window will display. For Internet Explorer next to "cipher strength" you should see "128-bit". If your browser does not support 128-bit encryption, you will need to upgrade to a browser that does, in order to access secure pages of the Web site. You may also download the higher encryption strength from www.microsoft.com. In the Search bar enter: "128-bit cipher strength download" and download and install the proper update for your particular browser.  
   
   
   
   
   
   
   
   
   
   
   
   
     
     
Q:
  Can I preview Online Banking before I enroll?  
     
A:
  A preview of the services offered can also be found at the top of this page. You must have an active account with Vermilion Valley Bank, and complete the enrollment form that can be found at the top of this page.  
     
 
     
     
Q:
 

What customer service options are available with Online Banking?

 
     
A:
  As a Vermilion Valley Bank customer you can:  
 
  • View detailed information about your accounts including account balances, history, view and print Checking statements
  • Transfer money from a Vermilion Valley Bank Checking or Savings account to a Vermilion Valley Bank Checking, Savings, Safe Deposit or Loan account
  • Download history to a personal finance manager such as Microsoft Money
  • Change personal information such as address, phone number, E-mail address, etc.
  • Set up reminder messages
  • Submit a Savings Bond request
  • Request a message be sent when your account reaches a certain balance
 
   
   
   
   
   
   
   
   
   
     
     
Q:
 

How do I get my User ID and Password?

 
     
A:
  Once you click on Enroll and read and agree to the Internet Banking Terms you will then submit an enrollment form and within two to three business days we will provide you with your User ID and Password.  
 
   
     
 

 

 
Q:
  Can I change my User ID?  
     
A:
  Yes. Choose Services>Change Info. In the User ID field, enter an ID at least six characters in length and containing five alpha and one numeric character. Special characters that cannot be used are as follows: ampersand (@), apostrophe ('), quotation marks ("), backslash (\), braces {}, and tilde (~). The User ID is not case sensitive.  
     
     
   
   
     
     
Q:
  Can I change my Password?  
     
A:
  Yes. Click on Services>Change Password.  
 
  • Enter your old password in the Old Password field
  • Enter your new password in the New Password field
  • Re-enter your new password in the Confirm New Password field
  • Click the ‘Submit’ button to save these changes
 
   
   
   
   
  Notes: Asterisks appear when entering the password for added security. Password must be at least eight characters long and must contain at least one numeric character. Special characters that cannot be used are as follows: ampersand (@), apostrophe ('), quotation marks ("), backslash (\), braces {}, and tilde (~). The Password is case sensitive.  
   
   
   
   
     
     
Q:
  What happens if I forget my password or get an "ERROR: Log in Failed" message?  
   
     
A:
  Users have three attempts to log in before their password is locked out. After three attempts, the customer will need to call the bank to have their log-in cleared or password reset.  
   
   
     
     
Q:
  What happens if I don’t exit the system?  
     
A:
  When a user has sat idle for 10 minutes a message will display letting the user know he will be logged out in 30 seconds to protect his information. The user will have the option of remaining logged in or logout. If neither button is clicked, the user is automatically logged out.  
     
   
   
     
     
Q:
  How late in the evening can I make transfers?  
     
A:
  Transactions submitted after 10 p.m. will be posted on the next business day.  
     
     
Q:
  What happens if I have scheduled a payment that falls on a weekend or a holiday?  
   
     
A:
  The transaction will occur on the next business day after the weekend or holiday.  
     
     
Q:
  Can I make a loan payment?  
     
A:
  Yes. You can use the transfer option to move funds from your checking or savings account to make a regular loan payment.  
   
     
     
Q:
  How long will I be able to see transactions and statements?  
     
A:
  You will be able to view 90 days worth of history. The option to search history by check number, phrase, and/or dollar amount is available. Account statements are available from three months prior to when you enrolled. A pull-down feature gives you the option to select the statement you wish to view.  
   
   
   
     
     
Q:
  Can I download my transactions into a finance software product?  
     
A:
  Yes. Transactions can be downloaded to spreadsheets or Microsoft Money.  
     
     
Q:
  Does Online Banking have online help?  
     
A:
  Clicking the ‘Help’ option will give you detailed information about the screen you’re currently viewing.  
   
     
     
Q:
  Can I nickname my accounts?  
     
A:
  Yes. You can enter a 15-character nickname for each account  
     
     
Q:
  Can I update information about myself online?  
     
A:
  Yes. By choosing Services>Change Info, you can send a secure E-mail to the bank with the changes.  
   
     
     
Q:
  Can I use Online Banking to send E-mail reminders?  
     
A:
  Yes. By choosing Services>Reminders you can build reminders to remember special events, birthdays, anniversaries, payment due dates, etc. These reminders can be a single, daily, weekly, bi-weekly, monthly, quarterly, semi-annual, or an annual occurrence. The reminder message will be sent as an E-mail message at the scheduled time.  
   
   
   
   
     
     
Q:
  Can I monitor my accounts based on the balances at the end of each day?  
     
A:
  Yes. By choosing Services>Alerts you can choose one of three options to monitor your account: ‘When My Balance is Greater Than,’ ‘When My Balance is Less Than,’ and ‘For All Debit Amounts Greater Than.' The alert message will be sent as an E-mail message.  
   
   
   
     
     
Q:
  What is the fee for Vermilion Valley Bank BillPay?  
     
A:
  Enjoy all the convenience of Vermilion Valley Bank BillPay. The first month is free, then a fee of $4.25 will be waived just by paying one bill a month. The $4.25 will be charged to your account on the first day of each month if no bills are paid.